Medicare Customer Service Representative - (Big Lake, AK)

Medicare Customer Service Representative needs call center background Medicare Customer Service Representative requires: medicare call center call center customer service Research and follow up with outbound calls when necessary. Proficient in Ms office and possess expertise to learn custom software quickly Excellent research and management skills English language proficiency with professional level diction Customer focus and adaptability to different personality types Medicare Customer Service Representative duties: Answer incoming calls to answer inquiries and questions, handle complaints, troubleshoot problems provide details Research and follow up with outbound calls when necessary. Document all calls according to standard operating procedures. Update job knowledge by studying training materials and policy documentation, and participating in educational opportunities.