Supervisor Client Operations, Inventory - (Atlanta, GA)

The Supervisor Client Operations, Inventory is responsible for management of team goals and objectives, hiring, employee development, coaching, training, performance management, and assuring quality standards are met. This leadership position is responsible for driving customer and employee satisfaction, supporting revenue growth and driving execution to resolutions.-- -- As the Supervisor Client Operations, Inventory you will: Manage workflow and resource capacity to ensure SLA's are met Create a high performance team environment that delivers Simple Outrageous Service (SOS) to all customers Lead a team of associates in the following areas: phone/email, contracts, major accounts, specialty, customer service, troubleshooting and quality assurance Management Responsible for effectively communicating relevant issues and key status updates to stakeholders Directs the development and implementation activities for employees in supporting the department---s daily operations Responsible for selection, hiring