Client Success Manager - (Ridgeland, MS)

Overview PurposeThis position is responsible for proactively owning the technical relationship between the customer and C Spire Business. The Client Success Manager (CSM) is technical support engineer, customer champion, and relationship manager for a defined group of post implementation customer accounts.The C Spire Business Client Success Manager (CSM) has a single mission: Partner, Serve, and Lead. Required functions Proactively own and manage multiple high-visibility and high-touch customer relationships. Understand short- and longterm customer goals and objectives as they relate to Details Technology (IT) and Business Alignment. Drive issue resolution using standard process/procedures in coordination with supporting resources. Provide single point of contact for customer account concerns. Regularly communicate with assigned accounts, set expectations, and negotiate priorities appropriately. Develop highly effective relationships across all departments.