Pharmacy Technician Lead Representative (Customer Service Analyst) - 2nd Shift - (Chicago, IL)

It's fun to work in a company where people truly BELIEVE in what they are doing We're committed to bringing passion and customer focus to the business. Role Summary: This role will be a key member of the Cigna Specialty Pharmacy Home Delivery Team. This individual will lead 1 or more teams that focus on holistic condition specific customer care. MAJOR RESPONSIBILITIES: Works with Supervisors to provide leadership and direction to disease state teams. Develops and provides analytics for team goals based on turn-around time, net promoter score, quality, productivity, phone metrics, ease of use, market penetration, and customer retention when admissible. Provides individual coaching to condition teammates. Develops processes to achieve high-quality results for all aspects of customer care. Provides quarterly team updates. - Processes orders for customers. Provides education to the team about condition and medications.