Front Desk Night Auditor - (Kissimmee, FL)

Job DescriptionWe are seeking a Front Desk Night Auditor to become a part of our team! You will accommodate guests, as well as identify areas of improvement to increase efficiency. This shift is during the overnight hours from approx 11PM-7AM.Responsibilities: Register and assign rooms to guests Confirm phone and on-line reservations Respond to guest needs, requests, and complaints Collect payment from departing guests Keep records of occupied rooms and guests Communicate pertinent guest info to designated departments Review revenue data collected and organize on a spreadsheet to send to management Problem resolution?Requirements: Previous background at a comparable hotel in front desk service and/or night audit Expertise to build rapport with guests Strong management skills Outstanding written and spoken communication expertise Conflict resolution