Help Desk/ Coordinator - (Washington, DC)

Clearance: Clearable Job duties: Provide phone and in-person support to users in the areas of email, directories, standard Windows desktop applications and custom applications deployed to a user's Government supplied equipment (computer, mobile device, phone, etc.). Additional Roles and Responsibilities:-- Provide professional friendly and helpful customer service as a 1st point of contact-- Provide software and hardware technical support to end-users-- Provide phone support to desktop and laptop customers in house and remotely.-- Install, maintain, and upgrade software and hardware on laptops, workstations, mobile devices, printers, copiers and fax machines-- Assist the client in resolving laptop computer-related and networking issues-- Maintain current knowledge of products and/or services.-- Prepare reports and correspondence as needed.-- Enter incidents and requests accurately into ticketing system-- Perform other duties as assigned by supervisor-- Commitment to excellence and high standards.-- Strong