IT Service Desk Analyst / Desktop Support Analyst / Technical Support - (Cincinnati, OH)

Note:There is a Walk-In Drive on 12th Jan'19 (Saturday) - 9:00 AM EST - 1:00 PM EST Title: Service Desk Analyst - Level one / L1 Service Desk Agents (Bi-lingual - Spanish & English)Locations: Cincinnati, OHDuration : Full TimeJob Description: Role: The IT Service Desk Analyst - Level one will provide 1st line technical support in a 24x7x365 environment managed by split Onshore and Offshore teams.The Onshore Service Desk provides support between the hours of eight AM- 10 PM EST M-F.The successful applicant will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues.The successful applicant will require an aptitude to support end user client systems.The Analyst will provide support for shrink-wrap applications, software, and plug-ins, and provide fulfilment of standard service requests (i.e.