Collision Administrator - (Scottsdale, AZ)

Collision Center Position summary The Collision Administrator is responsible for maintaining the front office area and assisting the Collision Manager with various tasks. Who Would I Interact With? This position interacts daily with Customers, Technicians, Parts Associates, Cashiers, Sales Associates and Managers, just to name a few. What are the day-to-day responsibilities? Answer all incoming calls and direct or take messages as necessary Ensure that all documents are accounted for during the process of repairing a vehicle and file the completed file Greet customers in a timely, friendly manner Schedule appointments using dealership-approved forms Prepare all vendor invoices and assign purchase order numbers as necessary Obtain customer and vehicle data as needed for collision center estimators Establish each customer's method of payment Maintain Customer Satisfaction Index rating comparable to that of the manufacturer or dealership average Obtain customer's signature on repair order; provide customer with