Customer Service Rep - (St Louis, MO)

POSITION DETAILS Meritain Health's Call Center has multiple openings for Customer Service Representatives in our St Louis, MO office. This position handles customer service inquiries and problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature. Fundamental Components: Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc. Maintain department established performance metrics at a meets or exceeds expectations level Collaborate closely as a team and apply the Aetna Core Values in day-to-day operations EXPERIENCE/Background wanted: Call center and medical terminology/insurance experience Experience in a production environment EDUCATION The highest level of education desired for candidates in this position is a High-school degree, G.E.D. or equivalent experience. TECHNOLOGY EXPERIENCES Technical - Desktop Tools/Adobe Acrobat Suite v5/1-three years/End User