Call Quality Assessor - (Hamilton, OH)

Position details Quality Assessor/Analyst Concentrix, Hamilton is growing and were looking for ambitious, customer focused staff to be part of our Call Quality Team. At Concentrix we are fanatical about our staff and clients. We are tenacious in our pursuit of excellence and of high-quality service. Were not afraid of being bold and disruptive in the marketplace and we like shaking things up. We take our values seriously and they are threaded into everything that we do - we are 1 CONCENTRIX. Join us and BE the Difference for the worlds best brands ABOUT THE ROLE This is a dedicated Contact Centre position responsible to monitor and evaluate various contact types across multiple skill areas against established standards. Through various methods, assesses agent performance compliance and documents for management review. Output is recorded to provide formal and informal feedback. May assist in monitoring standards development through process change recommendations and act as subject matter expert.