Asset Manager with Security Clearance - (Washington, DC)

Lead Desktop Support Technician, MCC Location : Washington, D.C. Clearance: Eligible for Security Clearance (US Citizenship Required) ***Position is contingent upon contract award/funding*** PURPOSE OF JOB: The highly motivated individual will be responsible for being the 2nd line of contact for customer calls. This individual will ascertain the nature of the call and results of the 1st line troubleshooting, provide deep troubleshooting, and resolve issues with a high degree of success, collaborating with all available support as necessary. ESSENTIAL RESPONSIBILITIES: * Own asset management process and support as lead * Support end user software and hardware enhancements and technical problems; build, configure.