Customer Support Representative - MANDARIN CHINESE with Security Clearance - (Washington, DC)

Description Provide support to a 24/7 operational details call center that is open 365 days a year to facilitate travel and effectively process enrollment inquires. The details call center will be established with language appropriate translators to serve the traveling public via telephone calls and emails. The Customer Service Representatives most important role is to provide timely and accurate responses to inquiries from travelers around the globe regarding the applications developed and managed by DHS CBP to aid in re-entry, visa renewal services, and other travel and immigration related topics. Additional program support and training will be developed in the future. * Identify and respond to live contacts in order to give the appropriate response from the CBP-provided responses and materials. * Be able to identify multiple questions/concerns/inquiries in e-mail and respond using CBP -approved response template language.