Level 1 Help Desk Technician with Security Clearance - (Fort Meade, MD)

The IT Help Desk Technician is responsible for support of all desktop hardware, software and telecommunications equipment. As a Service Desk Representative you are the front line in support of Insight Customers. In this role, you will respond to customer inquiries in person, via phone, email, and chat. Associates must possess outstanding verbal and written correspondence abilities. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or expertise required. Reasonable accommodations may be made to enable individuals with disabilities to perform the required functions. Required functions of the Job: Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases Respond to all Customer requests in timely and professional manner