CSC Cust. Service Specialist I, Reading, PA - (Reading, PA)

Description:Applicant is responsible for providing consistent high-quality customer service to Santander's consumer banking customer via the telephone. Accurately responds and educates customers on inbound service and sales inquiries. Strengthens the customer relationship, effectively identifies customer needs, resolves issues and provides a customer background that creates the opportunity to recommend additional products and services. Applicant demonstrates a good knowledge of Santander's products and services including deposit, loans and credit cards. Consistently adheres to bank policies and procedures, code of ethics and all Federal, State and local laws.--Responsibilities--Keeps informed of changes in bank products, services and proceduresResponds to customer inquiries regarding mailings (i.e.