Revenue Management Clerk (Full-Time) - Tualatin, OR - Reddaway - (Tualatin, OR)

JOB OVERVIEW Under general supervision provide clerical and administrative support. Compile and maintain records of the customer master file, performing a variety of clerical duties and utilizing knowledge of office systems and procedures. Maintain positive customer relations in response to calls. ESSENTIAL DUTIES AND RESPONSIBILITIES Copy data and compile records and reports. Tabulate and post data into computer system. Record orders for service. Answer phones and provide customer assistance in response to inquiries. Refer to appropriate personnel as needed. May investigate customer complaints. May adjust complaints. Operate office machines, such as calculating, and duplicating machines. Use mainframe computer terminal or personal computer for access to and entry of data. Investigate customer complaints about service, billing, or credit rating. Examine records, such as bills, computer printouts, bills of lading, and related documents and correspondence.