Fleet Manager - (Indianapolis, IN)

Fleet Manager The Fleet Manager provides operational leadership and support to drivers assigned to a customer or customer s account. The Fleet Manager is a liaison with the customer ensuring high-quality customer service and support. Ensures safe and timely deliveries. Is responsible for enhancing the overall customer service and support by managing drivers to ensure the client s needs and expectations are met. Diagnoses and uses independent discretion based on the circumstances to solve employee-related issues. Essential Duties and Responsibilities: Manages drivers activities and ensures drivers are meeting and following Hogan expectations and policies and performing to a level that meets client expectations and needs. Identifies and addresses any driver performance issues through the use of coaching and recommends discipline, including termination, as appropriate. Coaches, trains, and/or reinforces drivers on customer satisfaction/service, Hogan policies and practices, and safety.