Customer Service Representative - (Tracy, CA)

SUMMARY Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on:time customer deliveries; Responsible for multiple accounts of small to medium customers with high complexity. KEY ACCOUNTABILITIES :Take customer orders either directly from customers or account managers. :Place orders on a timely basis for purchases of materials and supplies to be used in production. :Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions. :Process purchase orders, coordinate account credits, and maintain customer data. :Work with production staff and utilize KIWI system to achieve on:time customer deliveries. POSITION RESPONSIBILITIES :High-school degree or GED