Front Desk Agent : The Abbey Resort (Fontana) - (Roscoe, IL)

Job summary Summary: Front Desk Agents are a major part of the personality of the Resort and give help in both the initial and final impressions that the guests have, someone who goes above and beyond to create lasting memories for the guests Job summary: REQUIREMENTS: EDUCATION, KNOWLEDGE, TRAINING, and WORK BACKGROUND * High-school certificate or equivalent background/training - Expertise to effectively communicate in the English language. REQUIRED FUNCTIONS: 1. All room clerk functions, i.e. the friendly and efficient checking in and out of guests. 2. All cashier functions to include accurate posting of fees to individuals and groups, and maintenance of cash receipts and hotel banks. 3. Reservation functions including entering and updating group files. 4. Concierge functions (instructing guest on local entertainment, etc.) 5. Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources. 6.