Help Desk Intern - (Oklahoma City, OK)

Required ID:119150 BASIC PURPOSE:The primary purpose of the IT Help Desk Intern is to provide front:line for the Love's Support Center.The IT Help Desk Intern's jobis to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools. MAJOR RESPONSIBILITIES: :Alert management to emerging trends in incidents. :Field incoming requests to the Helpdesk via both telephone and e:mail to ensure courteous, timely and effective resolution of end user issues. :Document all pertinent end user identification details, including name, store, contact details and nature of problem or issue as well as resolution info. :Build rapport and elicit problem details from support center customers.