Analyst, ITSM Solutions - (Lake Forest, IL)

Analyst, ITSM Solutions *Permanent full-time role* Responsibilities/Requirements As an ITSM Solutions Analyst, you will be responsible assisting the customer in navigating IT Service Management solutions and processes with a high degree of focus on Knowledge Management. You will have the opportunity to: Ensure content stays relevant, champion adoption, and promote and train on emerging trends in content delivery Help on projects with and/or create end user Knowledge content, training, and video snippets Serve as a team player on projects to help with service onboarding activities as it relates to Knowledge and ITSM application changes. Develop system and process workflows :ul