Desktop Support Technician I - (Goshen, IN)

Desktop Support Technicianrev 2014.03.21SUMMARYProvide 1st point of contact and remote support services to Blue Star clients for Details Technology issues and questions. Troubleshoot client desktop issues, determine source, and advise on appropriate action.MAIN RESPONSIBILITIES* Provide client technical support and customer service for phone, email and walk:in requests.* Interact with vendors and client staff to troubleshoot client desktop and server issues (hardware, software, user access, etc.). Determine, test, and implement possible solutions.* Operate, maintain and apply network best practice standards across multiple client networks for highest level of stability and performance.* Diagnose and return failed hardware, working with vendors as necessary on RMAs and fixes.* Document resolutions for future reference.* Perform hardware and software installations and upgrades.* Continually add to technical knowledge through reading