Digital Banking Support Representative - (Lombard, IL)

West Suburban Bank Category Call Center/Customer Service Type Regular Full:Time Responsibilities Summary: The Digital Banking Support Representative is responsible for assisting internal and external customers with mobile banking and on-line banking services. Answers and responds to customer inquiries, questions, and complaints via telephone, secure message, and email in a timely and professional manner. Critical functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the following required functions. Assists internal and external customers with on-line banking and mobile banking services by phone, on-line secure message, and email in an efficient, timely and professional manner. Responds to On-line Banking inquiries including password resets, basic system training, check ordering, stop payments, e:Statement enrollment, and overall troubleshooting as needed to support service excellence.