Customer Service Lead - (Sioux Falls, SD)

Do you enjoy serving customers, mentoring others, and enacting processes to ensure customers are receiving the best possible customer service? Do you have a positive attitude and love interacting with people? If so, this opportunity is for you. Here at Fleet Farm, providing the best customer service is our priority. As the Customer Service Lead, you are responsible for ensuring Front End Operations processes and activities are effective and efficient. Position assignments: Coach and mentor customer service and cashier teammates. Conduct daily cashier observations to ensure consistency of processes. Manage the customer service desk and cash office operations. Assist with all service desk activities including accepting returns, issuing rain checks, sales of tobacco, and pickups. Ensure all teammates are operating efficiently. Requirements 2+ years of retail management or supervisory background. High-school diploma or GED.