Techforce analyst (tech support) - (Beaverton, OR)

Job classification Products and Technology Position details Techforce Analyst Location: Hillsboro Job Summary: We are looking for a Techforce Analyst to support our staff at salesforce in Hillsboro. In this role, you will provide remote and local IT support by troubleshooting, diagnosing, installing and configuring a variety of hardware and software. You are a seasoned, experienced, fully functioning member of the team. Knowledge of a wide variety of concepts, practices and procedures of systems administration and support, and can resolve a broad range of issues in creative ways. Expected to provide in-depth analysis of business processes and the technologies necessary to support them. Train and mentor other IT Staff. May be involved in training and orientation of new Salesforce employees. Manage and support relationships with key business partners. Multiple complex incidents for a large case volume and backlog with competing priorities.