Customer Service Representative - (Anaheim, CA)

Customer Service Representative Position overview: The customer service representative maintains customer satisfaction by providing timely solutions to customer concerns. Responsibilities: Prepares for customer inquiries by studying products, services, and customer service processes. Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching details; assembling and forwarding details; verifying customer's understanding of details and answer. Records customer inquiries by documenting inquiry and response in customers' accounts. Improves quality service by recommending improved processes; identifying new product and service applications. Updates job knowledge by participating in educational opportunities. Accomplishes customer service and organization mission by completing related results as needed. Coordinates with shipping to ensure accurate and on time delivery of customer orders.