CE 1, Customer Experience Representative (Platinum) - (Knoxville, TN)

CE 1, Customer Background Representative (Platinum) "CE 1, CUST EXP REP (PLATINUM) Knoxville, TN Benefits for new hires start on Day one Military background welcome! Position summary: Responsible for providing support and facilitating interactions with our residential customers regarding billing, repair and retention. Acts as a primary point of contact for the customer, taking ownership of customer interactions cross-functionally through to completion. Establishes and maintains positive, productive and trusting relationships with customers to foster long term loyalty and complete satisfaction, upholding Comcast's commitment to the customer background through our Operating Principles, Net Promoter Score (NPS), Voice of the Customer (VOC) surveys and the Comcast Customer Guarantee.