SAN Administrator - Top Secret - (Blue Ridge Summit, PA)

Job details SAN Administrator provides technical support for the JSP-SSB (Pentagon Enterprise Storage Services Branch) environment. The SAN Administrator is required to answer service calls from other technicians, open and escalate customer tickets, perform initial troubleshooting of workstations, servers, fiber channel switches, IP switches and storage arrays. The applicant will be responsible to route tickets accordingly to Tier II and Tier III support staff within the JSP-SSB. Additionally, the applicant will monitor support email requests and open tickets, perform workstation and server patching; monitor the enterprise storage area network, and other duties as they apply. The applicant is responsible for excellent customer service delivery and must have exceptional attendance and punctuality. The applicant must be team orientated and flexible on covering shifts or traveling to remote sites on occasion should the need arise. The applicant provides 2nd level support for helpdesk incidents and requests.