Salesforce Architect (Service Cloud) - (Alpharetta, GA)

Responsibilities: Play the role of Solution Architect / Product Owner and lead the qualifications discovery workshops using a Design Thinking approach. Work with client business and IT stakeholders to define vision of the product and success parameters. Build and conduct demos on salesforce platform to help customers understand what can be done on the platform. Conduct Fit Gap analysis to see what can be done on platform through standard features vs customization. Lead execution sprints and work with technical team to implement client needs. Recommend new features and enhancements based on Salesforce releases. Identify opportunities to build IPs and accelerators to help differentiate solutions. Review test cases designed by Quality Assurance team and perform functional testing to ensure high-quality of product. Conduct "User Acceptance Testing" with a group of stakeholders to get customer acceptance on the implementation. Prepare training manuals and impart training to the end users.