Member Service Consultant I - (Montgomery, AL)

ROLE To assist members and potential members with their Credit Union needs; explain services, set up new accounts, respond to problems, and direct members to the appropriate people. Key functions& Responsibilities Opens accounts and fully explains the services and distributes the proper disclosures. Assists members in establishing Jenny MAX, ATM/ Debit Card services, and On-line Banking. Assists members in completing appropriate documentation regarding fraud situations. Maintains basic knowledge of MAX products and services, and consistently cross offers these products and services. Assists members with the completion of paperwork and posts documents required for stop payment orders, direct deposits, payroll deductions, allotments, etc. Assists or seeks assistance effectively for members who have concerns/problems relating to Credit Union matters. Performs duties of Branch Receptionist and Member Service Representative once a month to maintain skills.