Shift Lead - (Jamestown, NC)

* Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.* Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.* Models and delivers a distinctive and delightful customer background. Customer Background* Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer background.* Models and shares customer service best practices with all teammates to deliver a distinctive and delightful customer background, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).