Call Center Representative 1 Spanish Language - (Schenectady, NY)

Min Requirements Must have 60 college semester credit hours and 1 year of track record in customer service*; OR a high-school diploma or GED and 2 years of track record in customer service.** Customer service is defined as dealing with many different individuals on a continuous basis where oral communication is the primary aspect for accomplishing the duties of the position. Qualifying experience could include all call center agent, customer service representative, sales representative providing info and service or telemarketer. Non-qualifying experience includes cashier, fast food worker, gas station attendant and security guard. Note: For Spanish language positions, you must demonstrate and pass a Spanish language test to show your expertise to understand Spanish and to speak it fluently. Duties Description Assigned to the OCFS' Human Services Call Center and work within clearly defined guidelines, functioning as the 1st line staff who responds to verbal, written and electronic inquiries from customers.