Customer Service Representative-Gilbert, MN - (Gilbert, MN)

Interested in working in a Call Center Customer Service Representative position in Gilbert, MN with a dynamic and growing company? We are looking for someone who is smart, dependable, driven and have a strong interest in Customer Service. RESPONSIBILITIES AND DUTIES INCLUDE: Responds to customer questions via telephone and written communicationregarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides details/solutions. Operates a PC/image station to obtain and extract details; documents details, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested info.