Customer Care Coordinator - (Tallahassee, FL)

Position details: Provide uncompromised service support and administration to internal and external Service Center customers. The role includes detailed daily follow-up with customers and account management. Critical functions: Comply with state and federal regulations, company policies, procedures, and guidelines Act as point of contact for general customer service Confer with customers by telephone, email, and mail Administer high volume of inbound customer service calls Scheduling appointment for Technicians and Sales Convert accounts receivable and process customer payments Respond to answering service messages Specialize in customer resolution Maintain and update customer account details Enter new services into database Invoice services rendered Support other office administrative staff in the completion of their duties when needed Attend and complete training and meetings as required Perform other duties as required by management Knowledge, Skills & Abilities: