Customer Success Knowledge Manager - (Pleasanton, CA)

Ellie Mae (NYSE:ELLI) is the leading cloud-based platform provider for the mortgage finance industry. Ellie Mae's technology solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality and efficiency. Visit EllieMae.com to learn more. Summary of Responsibilities The Knowledge Manager will be responsible for the development, implementation and continued improvement of an enterprise wide framework for Knowledge Management across all of Customer Success. Collaboration with leadership across product management, field organizations, SaaS operations, security, business services and operations are essential. The right applicant will be able to demonstrate proficiency with knowledge and content management systems and principles, have a strong understanding of the content management life cycle, best practices and search optimization as well as process development and technical writing.