Field Service Readiness (FSR) Agent - English/French Canadian Bi-lingual - (Augusta, GA)

Unisys is a global details technology ('IT') company. We work with many of the world's largest companies and government organizations to solve their most pressing IT and business challenges. We specialize in providing integrated, leading-edge solutions to clients in the government, financial services and commercial markets. Our offerings include cloud and infrastructure services, application services, security solution and high-end server technology. We have more than 20,000 associates serving clients around the world. For more details, visit www.unisys.com. * Responsible for obtaining required details from service requesters, querying clients to ensure accurate product identification, and logging the info into proper call management system. * Primarily interfaces with internal/ external clients, service delivery units, immediate management and other teammates to ensure an accurate service request is routed to the appropriate service provider.