Lead Specialist (Service Team) - (Canton, OH)

Job Brief: Qualified candidate will be able to service a variety of needs for the CLC department to insure timely processing of pending applications. Essential Job Function: Service inbound calls from a variety of sources including, KeyBank branch sales professionals, Private Banking, Telesales, other KeyBank's LOB's, customer attorneys, title company representatives. Effective oral and written communications with sales professionals, customers and others regarding application status and requirements. Complete a variety of Service Requests for existing accounts including, block releases, KEO Plan changes, and other miscellaneous service requests. Complete required Compliance checks for non-borrowing signers in accordance with established guidelines of KeyBank's CIU department. Expertise to formulate innovative resolutions or authorize expectations within authority based on total client profile.