Lease End Services Clerk / CSR (700383) - (Owings Mills, MD)

Job Description - Must have strong phone based background Job overview: LES – to manage all inbound calls in an attempt to resolve customer’s debts and/or concerns. Perfect candidate should possess: • Customer Service/Collections Background, preferably phone • Escalation/Resolution Background • Assertive • Strong negotiation skills • Case management experience • Expertise to deliver consistent and extraordinary service • High attention to detail (high-quality and low error rates) • Expertise to work well under pressure/thrives in challenging situations • Willingness to adapt to a high speed pace • Problem solver • Strong work ethic • Expertise to manage average handle time • Flexibility