Senior Representative, Client/Customer Services - (Rapid City, SD)

What are you working forward to? On our Call Center team, youll ensure customers succeed:and well do the same for you: through great benefits, continuous learning and clear career progression. Because we know you have dreams of your own. And our job is to help you achieve them. As a Client/Customer Services Representative, you will provide quality service to clients and providers by accurately, effectively and consistently handling their telephone inquiries. You will review and analyze credit applications and credit bureau details in order to make credit decisions in compliance with credit policy guidelines. You will provide support for all customer account issues and will communicate processing decisions to clients/providers as well as resolve program/terminal hardware/software issues. You will resolve merchant issues by utilizing several different databases and software systems. You will analyze merchant terminal responses.