Technical Support II Job - (Fort Benning, GA)

Technical Support II (Job Number:443605) Description: JOB OVERVIEW: Resolves technical problems and answers queries by telephone or self:service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. (It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employees job content. Managers set the specific duties and responsibilities for each employee). Considerable knowledge of the job. Complete acquaintance with and understanding of the general and detailed aspects of the job and their practical applications to problems and situations ordinarily encountered.