Help Desk Technical Support Analyst - (San Diego, CA)

Please note that this is a one year contract position. Roles and Responsibilities bull Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. bull Monitoring queues to ensure SLAs are maintained. bull Assigning the tickets which are out of scope to Service DeskOther Teams bull Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved bull Ensuring proper assignment of tickets as well as facilitation of resource allocation based on work load bull Coordinating tickets that cross organizational boundaries to ensure customer satisfaction bull Preparing daily reports on IncidentsChangeProblem tickets and SLA status bull Preparing summary report on all Major incidents occurring on shift bull Coordinating resources with teams across disciplines to ensure SLA targets are met bull Coordinating resolution for high priority tickets Key skills, Background