Service Consultant/Customer Advisor - (Kenner, LA)

CarMax, the way your career should be General Summary: Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes. Principle Duties and Responsibilities: Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction. Assist Service/Customer Operators with incoming service calls when needed. Accurately interview and document customer concerns. Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day). Create repair orders, and route work to technicians or mechanical associates. Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.