Customer Support Representative - (Mooresville, NC)

Mommy Jobs On-line (mommyjobsonline.com) is now seeking Customer Support Representatives. As a member of our Trade Compliance Customer Support team you will be working in a dynamic environment providing Level one Support for our Denied Party Screening products. This position may be working occasionally on evening support as requested by the manager. Responsibilities Utilize ticketing application (Fresh Service) to create and maintain incident info. Handling customer support triage activities independently. Follow and develop procedural and diagnostic documentation. Answer and dispatch incoming support inquiries on a 1st-level basis to maintain proper service levels. Support data team with data compiling and quality checks and other data related items. Updating CRM and various distribution lists. Requirements Strong expertise to troubleshoot problems quickly to determine and resolve the root cause utilizing various techniques. Team oriented, with the expertise to work autonomously.