Technical Support Engineer - (Draper, UT)

Responsibilities After traininglearning period, manages own schedule of cases, which includes determining priority levels and sometimes will include negotiating and setting expectations with customers. Applies technical knowledge to analyze and use highly technical troubleshooting tools, content and analytical practices uses operational and diagnostic procedures to resolve issues in unique and sometimes complex customer environments. As a 24X7X365 organization, shift work, holidays, weekends and on-call responsibilities may be required. As appropriate, determines which tool(s) to use to resolve issues including running tests. Effectively communicates procedural and technical issues to internal and external customers in a quick paced and customer critical environment. Interfaces directly with customers. Validates technical details and issues early warning and disseminates details as needed.