Customer Service Supervisor - (Carroll, IA)

Position details Responsible for exercising good judgment in supervising and coaching a team of associates to provide excellent customer satisfaction for internal and external customers. Responsible for resolving customer issues, controlling cost and supporting customer and associate retention. This position implements policies and procedures and monitors daily staffing and scheduling. Position qualifications *Supervises, coaches, monitors, advises and provides feedback to associates to achieve individual, department goals and metrics. *Manages and evaluates team performance, enforces compliance with Company policies/procedures and issues progressive discipline as appropriate. *Evaluates job candidates, conducts interviews and makes hiring recommendations. *Engages customers directly as needed to resolve escalated service issues or facilitate customer retention *Maintains staffing, scheduling and distribution of assignments/projects to meet department needs.