Call Center Representative :Full Time - (Willoughby, OH)

Cardinal CU was selected by The Cleveland Plain Dealer as a 2017 Top Work Places company. Founded in 1953, Cardinal Credit Union is a community chartered credit union serving citizens in Lake, Cuyahoga, Geauga, Ashtabula, Portage, Summit, Mahoning, Trumbull, and Columbiana counties. Our mission is to brighten our members financial future. The Credit Union National Association (CUNA) recognized Cardinal as 1 of the 200 Healthiest Credit Unions in the nation. Our Call Center Representatives, assist members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations. Identifies cross:sell opportunities and cross:sells services to members. Maintains member account info on computer system. Ensures the appropriate records are maintained and required reports are prepared.