Entry Level Service Desk Analyst: Swing Shift (VG01108, VG01136) Job - (Washington, DC)

Entry Level Service Desk Analyst: Swing Shift (VG01108, VG01136) (Job Number:443635) Description: The Department of State, Bureau of Info Resource Management (IRM) Mobile and Remote Access (MRA) Division provides mission critical mobile device (iPhone, Android, BlackBerry) and remote access (Citrix:based) capabilities to over 60,000 customers worldwide. In support of these services, MRA and the Vanguard 2.2.1 Program currently has an opening for a Tier 1 Service Desk Technician who will provide world:class customer service and technical support via phone, in:person and/or other communication mediums. The dedicated Tier 1 Service Desk Technician is a heavily focused customer:facing role that works in a high: paced operational environment and is responsible for the initial triage of customer incidents or service requests. The Tier 1 Service Desk Team is part of a larger Operations Team, which is composed of both Tier 1 and Tier two Technicians who work across 3 shifts (Days, Swings, and Midnight) 24x7x365.