Small Business Renewal Account Consultant - Austin, TX - (Austin, TX)

This position is responsible for the sale of renewals for groups of 51-99 eligible subscribers. The position is responsible for retaining all SB customers through exceptional service and through development of strong relationships with customers, general agents and brokers. Key responsibilities: Responsible for renewing existing business (51-99 life segment) and selling new business to existing accounts (NBEA) Supports sales efforts targeted at potential new and renewal accounts; collaborate with Account Executive to determine appropriate product(s) to position to brokers / customers Responsible for end to end customer background Research, analyze and identify root causes of complex service issues for brokers and customers Direct dedicated functional experts (billing, customer service, claims, etc.) on corrective action steps / issue resolution to ensure end to end resolution of the issues Lead