Network Engineer - (Santa Ana, CA)

Position overview Description Position details: Provide Tier II network services support, incident and problem management for a large enterprise network of close to 200 sites. Respond to operational requests day to day and act as the 1st level of escalation for incident resolution. Working closely with the Senior Network Engineers: review new service requests, respond quickly to incidents and operational outages, manage the network ticket queue and assist with operational and process improvements to ensure SLR's are met. Report regular status of service requests and operational incidents to the Service Delivery Manager and Lead Senior Network Engineer. Duties include: Revi