Tier II Technician (Security Clearance required) - (Gettysburg, PA)

ECS is seeking a Tier two Technician to work in our Gettysburg, PA office.---- Position summary: ECS is actively seeking someone to support all aspects of the FCC's IT Infrastructure by delivering and maintaining a robust, flexible, secure, and efficient technology portfolio while tracking all efforts performed in the FCC's IT Service Management System. Responsibilities to include: Participate in the Service Center Unification assessment and design Provide Service Center Operations on-site and remote support to all FCC facilities and field offices Track all work in the FCC IT Service Management (ITSM) system Manage loaner program, maintain inventory thresholds, handle tickets, repair and service IT vendors Conduct a monthly service ticket review with the COR or a person designated by the COR Measure the quality of services to end users and submit the results and recommendations for improvement to the Government for review and approval monthly Coordinate and support all requests from the Chief Details Officer