Customer Service Contact Center Rep III - (Brentwood, TN)

Functional Area: OP - Operations Estimated Travel Percentage (%): No Travel Relocation Provided: No American General Life Insurance Company The American General Life Companies (AGLC) customer service organization is responsible for servicing policyholder and agent inquiries focused on delivering a best in class customer background. Each customer contact provides you with an opportunity to reach your goals and make an impact on our business. You will have the opportunity to do the following: • Provide loyalty-building service to customers (policy holders, producers, internal associates and client companies) by answering incoming calls with a high degree of accuracy and speed, while consistently meeting key department performance metrics. • Provide a single point of contact for responding to case inquires related to status, selected data changes, required forms details and documenting all inquiries and any corresponding action taken.